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A complaint can be any expression of dissatisfaction, whether verbal or in writing. Complaints can highlight problems or areas for improvement in your practice. Handling them effectively may protect your firm’s reputation and prevent future complaints.

 

Overview

We strive to provide the best professional service to our clients at all times. However, sometimes, there might be a need to express your dissatisfaction. We are willing and able to hear your complaints where necessary.

Paragraph 8.5 of the SRA Code of Conduct for Solicitors, RELs, and RFLs requires us to treat our clients fairly and to deal with complaints “promptly, fairly, and free of charge”.

Regulation 12 of the Provision of Services Regulation 2009 (as amended) requires us also to deal with complaints quickly and to make every effort to deal with them satisfactorily.

Our firm has an oral and written complaints procedure and effective internal processes for resolving complaints.

The Principal Solicitor is available to listen to your complaints. Yor complaints can be written or verbal depending on the complexity.

Do not hesitate to complain directly to the person directly dealing with your matter first or to the Principal Solicitor.

Every effort will be made to resolve your complaint freely and fairly. Should you not be satisfied, you are also free to make a complaint to the legal Ombudsman.

 

The Legal Ombudsman is also an authority that can deal with your complaint if you feel dissatisfied with the outcome of the decision made by the Law Society.

You can contact the Legal Ombudsman by calling them on 0300 555 0333, going to the Legal Ombudsman website : https://www.legalombudsman.org.uk

Sending an Or email to them at:  This email address is being protected from spambots. You need JavaScript enabled to view it.